99 years of doing the job right in Buffalo.
Plumbing and heating for homes, businesses and new construction — still family owned, still independent, and still answering the phone at two in the morning when the pipe lets go.
Family owned since 1927 · Licensed & insured · 24/7 emergency service
Choose a division
Choose your side of the house
Plumbing
Residential, commercial, and new construction.
- Drains, sewers & sump pumps
- Water heaters & repiping
- Backflow testing & gas lines
Heating & Cooling
Furnaces, boilers, AC, heat pumps and ductless — installed, serviced and tuned.
- Furnace & boiler service
- AC, heat pumps & mini splits
- Ductwork & air quality
99 years in, and still independent.
Family owned since 1927
Hertel is family owned and operated, and it has never been sold to private equity or a national chain. From the office staff who schedule your visit to the plumbers and technicians who show up at your door, you’re working with a local company that answers to its customers — not to investors.
Licensed, insured & certified
Three master plumbers, fifteen journeymen and certified HVAC technicians. NYS backflow certified and OSHA compliant.
Upfront, honest pricing
You approve the price before the work starts. No surprises when the invoice turns up, and no pressure to replace something that can be repaired.
24/7 emergency response
Burst pipes and dead furnaces don’t wait for business hours, and neither do we. Call any hour and you’ll reach someone.
In our customers’ words.
“Victor displayed the honest integrity of your company and never once tried to make this into a bigger issue to charge me for services not needed. Just one more reason to shop local and never underestimate family owned businesses.”
“We called at the end of the day with a plumbing emergency. They had two employees to our home within the hour. They were very knowledgeable, repaired the issue, cleaned up everything and were gone within an hour.”
“Tony makes you feel like family. His team is highly professional — always courteous, prompt, communicative about the process, and meticulous. They have been beyond fair in pricing.”
Trusted by Buffalo’s builders and developers.
- RP Oakhill
- Pike Construction Services
- Lamparelli
- Legacy Development
- Douglas Development
- Lehigh Construction
- Signature Development
- Sequence Construction
- Wyse Properties
- Local Crafters Construction Company
- Abraxas
- Ellicott Development Construction Company
- Ciminelli
- ARC Construction
- Hayes Construction
- MTL Contracting
- Oakville Homes and Development
- Gurney Becker & Bourne
- Iskalo Development Corporation
- Reddin Construction
- Tri-Main Center
- Danahy Development
- Beaver Excavation
- Bliss Construction
- Zenger Group
- Sinatra & Co
- Guard Construction
- GA Johnson
- Buffalo Construction
- Trautman Associates
- Beacon Management
- D’amorie Construction
- Javen Construction
- RP Oakhill
- Pike Construction Services
- Lamparelli
- Legacy Development
- Douglas Development
- Lehigh Construction
- Signature Development
- Sequence Construction
- Wyse Properties
- Local Crafters Construction Company
- Abraxas
- Ellicott Development Construction Company
- Ciminelli
- ARC Construction
- Hayes Construction
- MTL Contracting
- Oakville Homes and Development
- Gurney Becker & Bourne
- Iskalo Development Corporation
- Reddin Construction
- Tri-Main Center
- Danahy Development
- Beaver Excavation
- Bliss Construction
- Zenger Group
- Sinatra & Co
- Guard Construction
- GA Johnson
- Buffalo Construction
- Trautman Associates
- Beacon Management
- D’amorie Construction
- Javen Construction
…and many more.
Trained and certified by the people who make the equipment.
Plumbing certifications & product partners
HVAC dealer certifications
2025 Rookie of the Year, Mitsubishi Electric
Mitsubishi Electric named Hertel its 2025 Rookie of the Year for our first year as a Mitsubishi Electric Diamond Contractor — recognition for installation quality and training on ducted and ductless systems.
$50 off hot water tank installation.
Save on your next water heater install. Mention it when you get in touch.
Cannot be combined with any other offer or discount. Terms and conditions may apply.
Repairs you didn’t plan for, on payments you can plan around.
Through Synchrony and Wells Fargo, a repair or a full system replacement can be spread into monthly payments instead of landing all at once.
In partnership with Waterway
For water quality and treatment, we work with Waterway, who specialize in it. If your water tastes off, stains fixtures or leaves scale behind, we’ll bring them in rather than guess at it.
Serving Buffalo and the surrounding area.
We work out of 250 Ramsdell Avenue in North Buffalo — the same company that started on Hertel Avenue in 1927, a couple of streets over. Not sure whether you’re in range? Call the office and we’ll tell you straight away.
250 Ramsdell Ave, Buffalo, NY 14216(716) 875-3900
Tell us what’s going on.
Send the details and we’ll get back to you during business hours to schedule a visit and talk through pricing. If it’s urgent, please call instead — the form isn’t monitored overnight.
Have an emergency? Please call — don’t submit a form.
For burst pipes, no heat, no hot water, gas odors, or any after-hours emergency, call (716) 875-3900. Form submissions are answered during business hours and are not monitored around the clock.
Thanks — we’ve got your request.
Someone from the office will get back to you during business hours. If this turns into an emergency in the meantime, please call (716) 875-3900 rather than waiting on the form.
Things people ask us.
Can’t find it here? Call the office — someone will pick up.
Yes. About half our work is residential service and repair, and the other half is commercial and new construction — underground and building sewers, below-slab plumbing, rough-ins and fixture packages for restaurants, apartment buildings and larger commercial properties.
Yes. Burst pipes, no heat and no hot water don’t keep business hours, so we answer emergency calls around the clock at (716) 875-3900. Please call rather than using the contact form — form submissions are only read during business hours.
Buffalo and the surrounding area. We’re based at 250 Ramsdell Avenue in North Buffalo. If you’re not sure whether you’re in range, call the office and we’ll tell you straight away.
Yes — licensed, insured and OSHA compliant. The crew includes three master plumbers and fifteen journeyman plumbers, along with certified HVAC technicians who train regularly with the manufacturers we install.
We do, through Synchrony and Wells Fargo. It covers both sides of the business, so a furnace, a water heater or a sewer line replacement can all be paid off over time rather than in one go. Each lender publishes its own terms on its application page.
Yes. A lot of Buffalo plumbing and heating companies have been bought by private equity firms and national consolidators over the last few years. Hertel hasn’t been. The person who answers the phone works for the family that owns the company.